cant sign in to my profile on my xbox 360

i am trying to log in to my xbox live on my xbox 360 but requires me to sign in my emial for and update security on my xbox profile. when i sign in it does not recognize my email and password i reset my password 4 times and still doesn't allow me to get in to my profile. i would like to be able to use my xbox live since i am paying for it.


Question Info

Last updated July 4, 2018 Views 5 Applies to:

Hi there, sounds like you need to update your security proofs, if you follow the steps at the link, sign-in to your profile and update and verify your security proofs:  

If you're still receiving the same password prompt after updating your security information, try deleting the profile from the console (profile only), clear the system cache, restart the console and re-download the profile.

Delete and re-download profile:

Clear system cache:

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