cant resubscribe to gold prepaid after it expired.

whats the deal man. I  re bought a prepaid gold and it wont let me resubscribe because it expired a few days ago so they say i have to get a new gamer tag. actually they said i was banned for life but didn't get any email or reason why. so i think its just because i let the  subscription lapse. is that  what happens

 

Question Info


Last updated July 5, 2018 Views 5 Applies to:

Hi there.

 

When you attempt to enter the subscription code, or try to sign into xbox LIVE do you receive any on-screen error messages? If so, please provide the full and exact error message along with any attached error codes here. This way someone may be able to help you with your problem.

 

Thanks. :)

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Are you claiming the code is expired, or your account expired? You can check https://billing.microsoft.com for more info on your account, or if you have a passed-due balance.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.