cant renew my account

i am trying to renew my monthly xbox live gold however when i try to sign in it says i have to update my profile which i sometimes try to change however it does says it can not authorize it. or when it says please update profile if i go back it says that im signed in to live but i have no friends and no messages and i cant play online or add friends again.

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

You have to sign in and sign back once you have renewed your membership.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.