cant remove my credit card from this acct..

its not letting me remove my credit card from my acct.. ive tried like 50 times to remove it and it keeps saying

"An outstanding balance exists on this payment instrument. Please try again later."
ive already wasted 15$ on a month of game time and i dont even use my xbox anymore.... take my card off please -.-
 

Question Info


Last updated July 5, 2018 Views 238 Applies to:

You would have to call support for help with billing issues.

If you have a balance owed you would have to pay off the balance before anything can be done.

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Hello Kasptiggun - If you owe a balance then you will need to settle this first, you can pay that off first by going to the following website > http://billing.microsoft.com and logging in with your Windows Live ID and Password for your account, you'll have to pay that balance off before the system will let you remove the credit card on file.

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I think the problem is in Your Xbox .... i dont know

delete your Profile from the Xbox and download it again

if its not working... call the Provider of the Golds

or .

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