Can't remove credit card info

I would like to remove my credit card from my XBOX live account, because that is, according to the guy I talked to at the support forums, the only way to downgrade from gold membership to silver.  However, the only options from my console are to add a credit card or edit one (not remove, as far as I can tell).  And when i try to remove my card from the site, I get an error message (code: 3F04C51AB946B5E)

 

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Last updated July 5, 2018 Views 3 Applies to:

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Yeah, that's exactly what led to the error.  When I click "manage payment options," it gives me that error.  Thanks for the suggestion though

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that would be correct HOWEVER

if the creditcard is on an active membership you must call support to turn off autorenewal

when the creditcard is Nolonger on an active membership or silver (easier if you are silver)

then you can remove it

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If it doesn't work on the website, than I would call Support at 1-800-4MY-XBOX.

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Thanks for the help guys, but I ended up working it out with the support team over the phone.  I will say that the website is definitely buggy and ridiculous, but at least now I know exactly how to fix my problem.  I do appreciate the effort though.

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I'm glad your problem has been fixed.  

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