cant recover Xbox profile (customer support sent me here)

So i was told to go to fourm 16 but couldnt find so... But my problem is that my account has been suspended til 2/2/14. And i can't recover any profiles not mine or my friends whixh the guy said my Xbox has been lockout so i can't reccover anyones profile. But he said to come here and that you guys can unlock my xbox so i can download my friends profile and mine. So i know my account is suspended but why can't i download other profiles my brother-in-law cant play or my friend.
 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

Did he say whether or not your console is banned or just your account?  Because if your console is banned NO ONE can connect to Xbox LIVE from your console.  Also, this is the wrong forum to get in touch with enforcement team.  Try going down to the forum that says "My LIVE account was suspended".

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.