Can't recover xbox gold membership

I recently signed up for xbox live gold and forgot my password since I used a new one.  I used my current yahoo email which I apparently used to sign up for windows live a few years ago.  I got a new xbox and tried to recover my gamertag, but I recovered the old one that does not have a gold membership.  I can't reset the password on my gold membership account because when I try to reset the password, it resets the old account.  Now I can't change my e-mail or password on my gold account because of this, and I can't recover or reset my password.  Is there any way that I can fix this problem?  Thanks.

 

Question Info


Last updated July 5, 2018 Views 51 Applies to:

If you are having issue logging into your account or have lost your login information, you should contact phone support in your region: support.xbox.com/.../contact-us.aspx Sorry for the inconvenience!

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