can't recover my gamertag keep saying game couldn't start

whenever i try to recover my gamertag it keep saying game couldn't start and i try the clear catche but it didn't work for me
 

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Last updated July 5, 2018 Views 2 Applies to:

Have you tried to turn your xbox off and try again?

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yea i did that

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If your gamertag is currently on the console and you recovered it somewhere else and now you are trying to recover it back I would suggest you delete the gamertag off of your hard drive (make sure to delete GT only) then try to recover again.

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it still doesn't work

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Look for any corrupt files on your hard drive. They will be a triangle with a ! in the middle. if you find any delete them and then try to recover again. Also what type of connection are you using. Modem or Modem\router or Gateway?

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modem/router and i have moderate connection and i can't find any corrupt files

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Is it possible to do a direct connection to do the recovery or you could open the firewall ports on your router by going to www.portforward.com and selecting your router and following the steps. (if it asks you to pay for the service select skip this ad and continue with the steps)

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