Cant Recover my Account

Somebody PLZZZZ help me my profile got corrupted somehow and i cant recover my account it get stuck on download game info. I cant download my account but my friend can


Question Info

Last updated July 5, 2018 Views 0 Applies to:

Hi There! Do you have any errors when trying to download your profile?

In the meantime you can try these steps:

Make sure that your console is getting a good signal or Internet connection. If it is connected wireless, ensure that there are no interruptions during the profile download. 

1. Delete your profile from the console. 

Go to Settings>>System>>Storage>>All Devices>>Gamer Profiles.
Select the gamertag that you want to delete.
Select Delete>>Delete Profile Only.

2. Clear cache 3 times.

On your controller, kindly press the Guide button>>Settings>>System Settings>>Storage or Memory.
Highlight any storage device>>press Y>>Clear System Cache>>Yes.
Please do this 3 times in a row. We need to make sure that the corrupted files are cleared out from your console.

*Do not worry, this is safe.

3. Turn off the console for 30 seconds and then back on.
4. Download your profile.

5. Finished!

Hope this helps!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.