ive had my new xbox one for about 4 days now and ive ran into a lot of trouble with the xbox button on the controller. it seems glitchy to me and i think it has a design flaw. for example, ive noticed that you can click the button and sometimes its unresponsive and wont do anything. it seems that i have to press the button firmly to avoid it misinterpreting what i actually want it to do. sometimes ill press and hold it and itll completely bypass the option menu to shut down console/turn off controller and just straight up turn off the controller and leave that menu up. other times ill press the button and it will make a certain sound that usually plays when youre in an app and double tap the xbox button to use the snap feature, so it thinks i double tapped the button when im actually only pressing it once.
the most clear and obvious problem, however, is that when my console is powered off but set to the instant-on mode i can not power on my console using the controller. i press and hold the xbox button, it starts to flash for a few seconds, then it illuminates solid but the console does not power on. after this if i go and manually power on the console by pushing the button on the console itself the controller will sync up automatically and work fine. while the console is set to the energy saver setting i can power it up using the controller with no problems.
i called tech support and spent about 2 hours on the phone with them and they have no idea whats wrong.