cant play online

when i turn on my xbox it connects to xboxlive but every time i try to play a game such as gear of war 3 it disconnects me from xbox live and i also cant join any of my friends parties and they cant join mine and an error msg pops up saying that some xbox live features are down yet i will still be able to play games online but when i once again try to play gow3 it disconnects me... anyone having the same problem or know what i can do?

 

Question Info


Last updated July 4, 2018 Views 5 Applies to:

Hi there SG428!  My apologies about the disconnection issues.  Have you tried to re-download your profile?  Also, could you do us a favor and answer these questions below for us?  Thanks! :)

 What Country/State/Province do you live in? 
Modem brand & model number: 
Router brand & model number: 
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?
Things you have tried: 
Is UPnP Enabled? Yes/no/Unknown
Do you have a NAT error? If so, what is your NAT?
Any Error Codes you encounter: 
Who is your ISP(Internet Service Provider)? 
After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)
W:
X:
Y:
Z:
ID:
L:
Q:
T:
D:
S:
C:

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