Cant play after Update

i wa playing Mortal Kombat all night had to update this mourn the update then gave me a code

Odd - First and foremost, there are those of us who have had to have our systems repaired several times over beyond the timeframe of the warranty. WHY we should be forced to suck up that cost for a problem in the base manufacturing in the first place is both asinine, and a total windfall on your companies part. It is acting in VERY poor faith towards your consumers.

Second, I too am experiencing these problems after several repairs - Code ending in C810-1012. Two disc drives and a RRoD. As I've had to send and spend several times to get the console I payed an enormous amount for in the first place, I again say this is poor faith on the part of Microsoft. If there is anything you can do to resolve this issue, please do so.

Third, I called your tech support center, and a very nice young lady named Sue suggested I post my issues here in hopes they are resolved. I'd advise against informing anyone on this message board to call in, as they'll simply be told what I was. "This is what the error message means, and there's nothing we can do about it." Causing people to go in circles for something which may very well not be their fault is also a pretty poor tactic.

All and all, I'm EXTREMELY disappointed with the lack of support I've gotten on this issue thus far, and will be sharing my experience with as many people as I can in the future. To be quite honest, I do understand a representative of a company having a tendency to be defensive of said company, but I feel you've already implied that I, and others experience this problem are "liars." Given all of the money I've dumped into the system, the Live service, the repairs, et cetera, I would expect a slightly higher level of service than what's being provided.

So, rather than another "call support," I ask you... What exactly can we do to resolve this issue? to add to this i have over 800 ms points unused and they just renewed my member ship fpr a service i can no longer use if i am going to be forced to by a new console after i have done nothing wrong i think i will just be moveing on to Ps3 i know you dont care and no its not a threat i just wana know how a get a refund since service's were not rendered

 

Question Info


Last updated July 4, 2018 Views 7 Applies to:

As said in the other thread in which you were posting, this issue is due to an un-authorized third-party repair, which is against the Terms of Use.

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