can't obtain IP adress from modem or router ( can't connect to network, tried everything on microsofts support site ! )

hi i can't connect to xbox live, it says it can't connect to router or modem, i have tried everything on microsofts support line, ( including : manually setting Ip4v adress, default gateway and subnet mask, reseting modem, alternate MAC adress,and  PPPoE,). I have just got a new digital tv and don't know if this could affect anything  ?

 because it was working fine down stairs, with the modem and when i moved the ethernet cable upstairs and plugged it in to the same modem it stopped working.

( i do live in france so my modem is called a " livebox")

 

any suggestions ?

thanks

 

Question Info


Last updated July 4, 2018 Views 18 Applies to:

Hi,

 

Reset your xbox network settings to factory defaults and try again but change nothing on any other Xbox network setting after that.

 

If that doesn't work please read:- forums.xbox.com/.../9.aspx

 

And post back your details in full (the bits that are in bold on that post) so that people may help

 

If you are wireless can you also state whether you are using the white or black external adapter or the Xbox 360S Internal adapter

 

Thanks

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