cant join xbox live


i'm trying to set up my sons new xbox e to xbox live, I received 1 months free gold membership which I have redeemed on,,,,when I try to sign into xbox live I put the information in and it says Microsoft account is associated with a different xbox live profile. try a different account.


can anyone please help thanks .......


Question Info

Last updated July 4, 2018 Views 1 Applies to:

Well, I hate to state the obvious but your email is not what you think it is. Go on your Xbox, signed in as the Gamertag you want to use the Xbox Live on, and go to Settings>Account>Your Information>Account Security


It should tell you what Microsoft email is associated with the gamertag.


Let me know how everything goes. Good luck.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.