cant get things

i currently have silver and im trying to get the two months for $2 offered on the dashboard.. im getting an error 80190864.. i hear that could be a payment issue so i looked and a long fine ago my friend paid for my xbox live account on his credit card and now he has fines on it.. he has fines so i cant get his payment option off my account.. help me fix this?

 

Question Info


Last updated July 5, 2018 Views 2 Applies to:

In order for that to happen your friend would have to resolve the outstanding balance with MS. Or you could call support and explain your situation and see what, if anything else, they could suggest you do.

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If there are oustanding balances on your account they have to be cleared with a new credit card.

If you used a friends credit card to pay for the service and it has not cleared  you will have clear a balance on the account with your own credit card as you are using the service, if you paid your friend then that is a matter between you and him.

Call xbox support

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This is an error for billing info you need to change you credit card or update it.

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