cant get the xbox to connect to live

Gone through all the support sequences of getting connected and still cant get a connection through,

Any other suggestions anyone

 

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Last updated July 4, 2018 Views 0 Applies to:

Hey there! We'll need a bit more information. Can you check out our Start Here sticky (forums.xbox.com/.../155724.aspx) and provide the info requested at the bottom? That will really help us hone in on the issue. Thanks! :)

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Hey that is either a network problem, no Xbox Gold Membership, or just a Service Connection problem. Just check it out with Xbox Support http://support.xbox.com

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Some NAT problems are subtle and don't appear in the Test Xbox Live Connection test. Most likely there's a port blocked... ports can be blocked in your router, modem, or at your ISP. Since the Xbox 360 uses different ports than PCs & Macs use, you can't see the effect of a port blockage except on the Xbox. A sequential power cycle is the first step in clearing a port blockage:

1) turn off the Xbox then

2) unplug the power from the router (Some folks have a combination modem-router AKA 'gateway'. If so, skip step 3).

3) unplug the power from the modem.

4) Wait at least 30 secs then replug the modem (or gateway) power.

5) Wait 'til the light on the front of the modem (or gateway) which says ONLINE, READY, CABLE or DSL is on solid (not flashing), then plug in the router. If you have a gateway instead of a modem and router, then when that light says it's ready, skip step 6.

6) Wait until the WiFi light on the router is on; you may not use WiFi, but it's still a good indicator your router is finished booting up.

7) Turn on the Xbox.

73s/Best regards de John Bartley CN85qj Amateur Radio – the first technology based social network

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Hello

I would suggest you to try out this fix:

1) Goto System Settings.

2) Select Storage.

3) On your Primary Storage Device Press the 'Y' Button.

4) Select 'Clear System Cache'

5) Wait for it to Clear...

6) Now attempt to Sign in.

7) You should stay signed in.

Here is one More Possible Fix:

1) Goto System Settings and Select 'Storage'.

2) Click the Storage device that Contains your Profile.

3) Goto your profile and press 'A'.

4) Click Delete Profile. It Will then ask 'Delete Profile Only' or 'Profile and Items'.

5) Select 'Delete Profile Only'

6) Once deleted press the Xbox Guide Button(Middle of Controller/ Big Green X)

7) Make sure you are signed out of all profiles and click 'Download Profile'

8) Enter all your Windows Live Credentials when It asks you too.

9) Wait for it to download

10) Once Downloaded you should be able to Sign-in to XBOX LIVE.

try this solution to get the network settigns back to its default state:

1)Turn off your Xbox 360 console.

2)Wireless connection only: Unplug the Xbox 360 Wireless Networking Adapter from the USB port (if applicable).

3)Turn on your console.

4)Press the Guide button on your controller, go to Settings, and then select System Settings.

5)Select Network Settings.

6)Select Wired Network or the name of your wireless network, if you are prompted to do so.

7)Select Configure Network.

8)On the Additional Settings tab, select Restore to Factory Defaults.

If all of those doesnt work i would suggest you to use this link to help you find a solution:

support.xbox.com/.../contact-us

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IT JUST WONT CONNECT I'VE DONE THE EVERY THING EVEN DELETED PROFILE ONLY AND SET THINGS BACK TO FACTORY SETTING AND STILL WONT CONNECT TO DOWNLOAD PROFILE NOW. I ALSO WENT TO THE XBOX WEBSITE TO GET HELP AND IT REFERED ME TO YOU AND I DID WHAT YOUR POST SAID AND STILL NOTHING. HOW CAN YOU HELP FIX THIS?

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ive got the same problem as above...done everything. was working fine 2 days ago :(

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@macshown86, @outtatym Would you both be so kind and explain your issues by starting your own thread. To do so, click here! Also, you my want to provide us with a little more information so we better can poinpoint the issue. Please read: START HERE! And post back in full detail (the bits that are in bold).

Thanks!

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