Cant Get Online

I try to get online and my XBox says XBox Live is currently unavailabe.  I run the test the internet comes back fine and the only thing that fails is XBox Live.  Its done this before but normally it says some things are unavailbe at this time and when available will appear that way or something like that.  Im a gold (paying) member so I really need to know whats wrong and how to get this resolved???

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

On the back of your modem there should be a reset button.

Press and Hold this for 30 seconds. Your modem will reset.

Let it load back up and attempt the connection again.

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If you are using a wired connection, make sure cables are connected and fully inserted.

Unplug your modem for 1 min and plug it back in> Do the same for the router if you have one. > Turn on your Xbox

Test Settings>Scroll to Additional Settings> Scroll down and click on Restore to Factory Defaults.

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Live appears to be down for comcast customers in east central indiana. I have several friends in several different towns but all are comcast customers and none of us can get on live. We have internet connectivity but no Live. We have reset our modems and routers. I am not sure if this is a comcast problem or a live problem.

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It's back up now.

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