Cant get online!!!!!!!

hi,

     I ran out of my 12 month subscription and now i cant redeem a code to get back on as i get told i should remove all restrictions before using one. And to me the only way it says i can remove the restriction is by adding/editing my previous payment option but i dont use it no more. WHAT CAN I DO!!!! Plz help!

 

Question Info


Last updated July 5, 2018 Views 1 Applies to:

It sounds like you have a balance owed. Check your account at billing.microsoft.com and it should show if that's the case. If you do have a balance, you'll need to pay it off before you can use a prepaid code.

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