Cant download profile

I had a forced gamertag change about a week ago so i changed it and i am unable to download my profile to my xbox....it also still shows shows my old gamertag on xbox.com still...my gamertag is LordChipsterr Can someone please tell me whats going on

 

Question Info


Last updated July 5, 2018 Views 6 Applies to:

I would suggest clearing your system cache and then trying the download again. I would delete your profile off of your XBOX if you have not done so already (even if there is a partial download).  You can clear your system's cache by following these steps.

 

1) Go to the XBOX 360 Dashboard.

2) Scroll to the right to the Settings tab.

3) Click on the System option.

4) Select Storage.

5) Highlight the Hard Drive (HDD) and press the 'Y' button on your controller.

6) Select "Clear System Cache" and select Yes.

 

This should clear up any problems. If it does not, please return to the forums so we can assist you further.

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Delete profile from your console  (after clearing the System cache as suggested above)

1) go to http://xbox.com/accounts & click on Sign in at upper right - if you can't sign in then ** STOP: DON'T ** delete your profile. Please call Xbox Support http://tinyurl.com/XBLnumbers Option 2 for help with your account. If you can sign in, delete & redownload your profile on your Xbox this way:

2) Go to Settings - pick System - choose Storage - pick All Devices - choose Gamer Profiles

3) pick the gamertag choose Delete, and pick Delete Profile Only.

This deletes the profile but leaves saved games and achievements. Now, re-download your profile.

Re-download

1) Tap the silver Xbox Guide button

2) Select Download Profile (and if you don't see it, press the blue X button to make sure you're not signed in) and proceed with Profile Download.

3) Enter the Microsoft Account addresse for your Xbox LIVE gamertag when asked.

4) Enter the password for the Microsoft Account.

4A) If your account is an Xbox LIVE child account, the parent’s Windows Live ID & password is required as well to download your profile.

5) Pick the storage device for your profile (choose Hard Drive if you have one, or Memory Unit if you don't have a Hard Drive).

6) When the download completes you will be asked if you want the console to remember your password. If it's your home console, I'd say yes, otherwise I'd think carefully about leaving my profile unprotected on somebody else's Xbox!

7) Sign in, and retry.

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