cant download my profile from xbox live

this happened after i got the update which is not connecting to live either! so wtf is wrong with xbox howcome they cant do anything rite the first time? f,n pos,s

 

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Last updated July 4, 2018 Views 7 Applies to:

same problem with me. somebody help us out

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Hey guys, sorry to hear about the issue! What's the exact error code you're receiving?

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I dont know if this is the same thing, but on tuesday when i turned on my xbox my xbox live account wasn't on my xbox, only my default offline player 1 account. And it said player 1, create profile, download profile. I decided to download my profile and after i clicked on my account after i typed in my email and password, it started to download my profile. Then right after it started to download, it would stop and say cannot download xbox live profiles at this time, and then it gave me the error code 80070571. This is very frustrating and i know microsoft is fixing it but they need to hurry up!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I have had it with all of the little small issues xbox live has given me!!!!!!!!!!! Fix it microsoft, cuz i got new games from christrmas and i want to play multiplayer on them!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Hey Get, sorry to hear about the trouble with your account! Okay, if you navigate to the settings hub > storage > your memory device > Gamer Profiles, do you see any corrupted profiles there? If so, please try deleting it, and then re-download your profile. If that doesn't do the trick, try clearing the cache, and then try that download again. Okay, please let me know how it goes!

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