cant download anything rated M

I just bought a new Xbox 360 and recovered my old account from a few years ago and it won't let me download rated M demos. It says my account is not allowed to but I have done so on the past. My account is not a child account. Can anyone please help me?

 

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Last updated July 5, 2018 Views 2 Applies to:

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Try delete your account and then try recover your account. You can also try going to your storage and clear your cache.

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I just tried both of those and neither worked. Thanks for trying though.

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Hey Ravens Fire! Have you checked your online safety and privacy settings to ensure they allow Mature content? Check out our support article on Xbox LIVE and Zune online safety and privacy for steps on how to find those settings along with ensure that your account is already promoted. Let us know what you find!

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Hello Ravens Fire,

I know you said your account is a child account, but you must have the content controls on. If you go to your dashboard on xbox, then go all the way to the right to settings. Click on family, once you do that it will bring you to you content controls. You turn them off or on, switch it to off and you'll be good to go.

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I have checked all this before hand, and I have set it so that I can download rated M stuff but it still doesn't work. I have also tried turning it off.

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thats because child accounts have to follow international laws

you need to bw the age of majority in your region to watch mature advertising

demos and trailers are ads

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Well, the only thing I can think of is this: even if you do not have a child account and even if your account's content controls are set to allow mature downloads, MS will not let you download Rated M demos if you are below the age of 18.   Assuming you entered the correct b-day.

 

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please go to your online safety and privacy settings on your console this will be on console settings  and make sure every thing is set on off and make sure this account is not set on parental control settings hope this helps.

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mine is doing the same thing. it let me a day ago on the same xbox but know it wont

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Please do not revive old threads. In order to tailor answers specifically to your needs support will ask that you create your own thread.

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