cant connect

just got home from work today and went to play some black ops and when i turned on my xbox it wasnt connected to xbox live. btw i am using a wireless adaptor in the back of my xbox and connecting to a netgear router. i kept getting ICMP, MTU, and cant connect to xbox live error messages. i tried taking it down stairs and plugged it into the modem to try and connect and kept getting the same error messages. still trying to figure out the problem myself but im not the best with computers and what not so if anyone has anything to add apart from anything the "network help" page has given me id be thankful :)

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

Hey there! You can start with our Connection Guide (forums.xbox.com/.../9.aspx) to see if anything in there helps you out. Also, please mind the LIVE Status (support.xbox.com/xbox-live-status) for today and see if it pertains to you. Thanks!

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Here's how I fixed it. The affected routers are ZyNOS based. This includes the Netgear RP114, RT311, & RT314 models.

forums.xbox.com/.../476016.aspx

Good luck!

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