Cant connect to xbox live

Every time i try to sign in it say cant connect so i go to xbox live connection and the red x comes between the internet and the xbox live and it says my console is connected to internet but cant contact xbox live
 

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Last updated July 4, 2018 Views 1 Applies to:

Somebody help me

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If you need immediate support, please call Xbox LIVE, their phone numbers are shown below.

 

From your description, port 3074 is blocked or is being delayed by your ISP, modem or router.  For more background on Ports, see whatismyipaddress.com/port

 

A sequential power cycle is the first step in clearing connection problems, and the order and timing of the steps is important to success:

 

1) turn off the Xbox and unplug the power supply cord from the back of the Xbox then

2) unplug power from the router (Some folks have a combination modem-router AKA 'gateway' or only use a modem with no router. If either, skip steps 3 & 6).

3) unplug power from the modem.

4) Wait at least 5 minutes then replug the modem/gateway power.

5) Wait 'til the light on the front of the modem/gateway which says BROADBAND, ONLINE, READY, CABLE or DSL is on solid (not flashing), then plug in the router. If you have a gateway instead of a modem and router or a modem with no router, then when that light says it's ready, skip to step 7.

6) Wait until the WiFi light on the router is on; you may not use WiFi, but it's still a good indicator your router is finished booting up.

7) Plug in and turn on the Xbox.  

 

If the problem persists, please send us the info we need from forums.xbox.com/.../155724.aspx so we may work on this further.

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if you cannot connect to xboxlive the service maybe out or you dont have valid account, or you need to power cycle like described above.

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