cant connect to xbox live

when i go to sign in it says i cant sign in unless i recover my tag. but all the info is correct. and it says i have a game score of 195 when i have been playin games and got a score of 500+ so why aint it updating?

 

Question Info


Last updated July 4, 2018 Views 5 Applies to:

Did you gain that score while playing offline?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

yes i did. this is what happend. i went to my mates and recovered my tag on my mates xbox (played online), then went home and played offline on mine at home. when i went to connect to xbox it wudnt let me.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I would suggest testing your connection and when it fails go to more info. What error do you get?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

When you recover your profile, it does have a disclaimer saying if you played offline, you may lose achievements. This is because your LIVE profile (on our servers) is unaware of what you are doing offline. It is also recommended that you not recover your profile regularly, as this is a troubleshooting option. You should put your profile on a portable USB device for taking it to other consoles.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

also how do i put my profile on a usb stick?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Go into the Memory option under Settings, navigate to your profile, select it, and choose "Move". Select the drive you want to move it to, and you should be good to go. I also have duplicates of my save files on my USB for easy transportation, but I back them up on my HDD every once in a while to be safe.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.