Cant connect to Xbox Live.

My xbox wont connect to xbox live wirelessly.

What Country/State/Province do you live in? UK/Suffolk
Modem brand & model number: Netgear DGN1000
Router brand & model number:
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter? black external
Things you have tried: Everything on the help site
Is UPnP Enabled? Unknown
Do you have a NAT error? If so, what is your NAT? I dont think so
Any Error Codes you encounter: No
Who is your ISP(Internet Service Provider)? Talk/Talk (i think)
After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)

W: 0000 - 0021
X: 0000 - F001
Y: 20AB - 48E0
Z: 0000 - 0000
ID: 0006 - 0000
L: 0015 - 10F1
Q: 0015 - 10F1
T: Wireless
D: 192.168.0.1.    0.0.0.0
S: WPA
C: 6

 

I can connect via an ethernet cable just fine, but it wont work wirelessly, the wireless adapter is brand new and is offical Xbox one. Ive tryed to open ports as suggested by the help section of this website but I dont know how and neither does my brother and we have looked around to find out how but cannot figure it out (we are no way experts on computers).

 

So once again it can connect upto and including the internet part, but stops when trying to connect to Xbox live via the wireless adapter.

 

Please if anybody could help me I would be very gratfull, thanks.

 

Question Info


Last updated July 4, 2018 Views 32 Applies to:

Greetings, Alagix! Thanks for bringing your question to the forums. Here are some resolution steps for the error "Your DNS server can't resolve Xbox LIVE server names": forums.xbox.com/.../191860.aspx. Take a look and let me know if that makes a difference. Hang in there!

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And now I just tested my connection again it came back with a totally diferent Error:

DNS Error

The DNS server can't resolve Xbox LIVE server names. This may be a problem outside your home network, and you may need to contact your ISP.

ERROR STATUS REPORT

W: 0000 - 0021

X: 0000 - F001

Y: 0000 - 0000

Z: 8015 - 1925

Q: 8007 - 0435

T: Wireless

D: 192.168.0.1  0.0.0.0

S: WPA

C: 6

Seriously starting to loose the plot here.....

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And just now when i entered a game it said i got disconected from xbox live. and cant seem to connect again.....

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After trying to connect, i decided to try and log on anyway.... and it worked to some extent.

I can see that I have friends online and am able to send them a msg but when i try and do other things i get things error msg:

status code: 80072ee2

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I also keep getting slightly different error status reports each time i try to connect.

Should I keep posting them?

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Also getting a different error status repot sometimes:

W: 0000 - 0021

X: 0400 - F001

Y: 0000 - 0000

Z: 0000 - 0000

ID: 0004 - 0001

L: 8015 - 0002

Q: 8007 - 0435

T: Wireless

D: 192.168.0.1  0.0.0.0

S: WPA

C: 6

I have also managed to connect to Xbox live once, then when I tryed to log onto my profile it wouldnt connect and then went back to not connecting at all to xbox live. But yet it still connects to the internet part and still works when I try it via a cable.

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