can't connect to xbox live

On my xbox I'm able to get a connection, but when I type in my email and password it says that "account already associated with a different gamer tag." What could be going on here? I have a new profile with the RIGHT gamer tag, but when I go to sign on it says it's not right?

 

Question Info


Last updated July 4, 2018 Views 7 Applies to:

If you created the account on the website, then you need to use the recovery tool in order to be able to sign into it on the console. Instructions - support.xbox.com/.../gamer-profile.aspx

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Thanks Smwutches - it worked perfectly!

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