cant connect to xbox live

Started having issues with loosing connection during play about a week ago.  Now we are not able to connect at all.  Been through all the troubleshooting and the issue still hasn't been resolved.  When testing the connection, it fails in a different spot every time.  


Live in Michigan

Modem is a Motorola SB5120

Router is a Linksys (unsure of the model number)

Wired Connection

We have comcast as our internet provider

we get a different message every time we try to connect


We have tried everything listed in the troubleshooting and still no help.


Question Info

Last updated July 4, 2018 Views 0 Applies to:

Hey mate, we're going to need some more info to help out. Can you please take some time to answer the bold questions here in full detail? Thanks!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.