Cant connect to xbox live

Every time i try to connect to xbox live it keeps saying there's a problem with my connection. The router and internet is fine it just keeps saying that it cant contact xbox live . Any suggestions on what to do ??

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

Hey there, Pethick x. It seems like you're having some trouble connecting to LIVE -- my apologies! We would be more than happy to help get this sorted out for you. To start, we'll need some insight into your connection/setup. Can you please post your replies to the questions in bold below? This will enable us to get the troubleshooting process started. Thank you!
 

What Country/State/Province do you live in?

Modem brand & model number:

Router brand & model number:

If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?

Things you have tried:

Is UPnP Enabled? Yes/no/Unknown

Do you have a NAT error? If so, what is your NAT?

Any Error Codes you encounter:

Who is your ISP(Internet Service Provider)?
 

After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)
 

W:

X:

Y:

Z:

ID:

L:

Q:

T:

D:

S:

C:

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Live connection error .

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do you run the connection test in system settings? What error Message do you have?

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