cant connect to xbox live

my xbox says that i am connected with an ethernet cord but wont let me connect. if i take the cord out it still says im connected with the cord and wont let me connect with wifi. when i ran the test it said it was my network.

 

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Last updated July 4, 2018 Views 0 Applies to:

Try disconnecting your router/modem, wait 30 seconds, plug it back in, and test your connection again.

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Hi, if you can see no physical damage when you look at the Ethernet port of the Xbox (i.e no bent pins) then I would say your Xbox is faulty and needs to be returned to store (or Microsoft is out of warranty)

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