cant connect to xbox live

Ok, I cant seem to connect to live, I have done the test and the network and internet are connected but just cant connect to live. This have been like this for about 12 hours plus bow... I have done the usual turning off the router and xbox but no joy

 

I am using a wired connect but the same thing happens if I just use wireless

 

Below is the test results

 

W: 0000 - 000B

X: 0000 - F001

Y: 0C88 - 1C40

Z: 0000 - 0000

ID: 0006 - 0001

L: 8015 - 1909

Q: 8007 - 0435

T: WIRED

A: 192.168.1.125/255.255.255.0

G: 192.168.1.1

D: 122.56.237.1/210.55.111.1

 

Cheers

 

 

 

 

Question Info


Last updated July 4, 2018 Views 8 Applies to:

First off did you ensure your ISP supports XBL? Second off did you do a full reset of your modem/router?

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Thanks yes ISP is fine as I have been with them for over 3-4 years and also been a Xbox live member for years with no problems, I have also done the full reset of my modem/router

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Howdy Mountain. Sorry to hear you can't connect. Have you tried clearing your Xbox 360 system cache?

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Sounds like the local profile is out of date or corrupted, and when an app or routine asks for data from it, it causes the involuntary disconnection. I'd start by clearing the system cache (it's just temporary files plus game updates, automatically reloaded) by:


1) Please do Settings | System Settings | Storage
2) Move over any hard drive or memory unit (not the Cloud) & press (Y) on your controller & pick Clear System Cache. (Yes, again.)

3) When asked to confirm storage device maintenance, choose Yes.
 * Re-download *
4) Tap the silver Xbox Guide button
5) Select Download Profile (and if you don't see it, press the blue X button to make sure you're not signed in) and proceed with Profile Download.
6) Enter the Microsoft Account addresse for your Xbox LIVE gamertag when asked.
7) Enter the password for the Microsoft Account.
7A) If your account is an Xbox LIVE child account, the parent’s Windows Live ID & password is required as well to download your profile.
8) Pick the storage device for your profile (choose Hard Drive if you have one, or Memory Unit if you don't have a Hard Drive).
9) When the download completes you will be asked if you want the console to remember your password. If it's your home console, I'd say yes, otherwise I'd think carefully about leaving my profile unprotected on somebody else's Xbox!
10) Sign in, and retry.

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