Can't connect to xbox live.

What Country/State/Province do you live in? US/Pennsylvania
Modem brand & model number: Motorola SBV5222
Router brand & model number: Linksys WRT105N
Network Connection Type: Wireless
If Wireless, what type of encryption are you using? WEP
Things you have tried: Every troubleshooting solution offered on the xbox website.
Is UPnP Enabled? Unknown
Is NAT Type Open? IDK
Any Error Codes you encounter: None
What type of internet do you have? Cable
Who is your ISP(Internet Service Provider)? Atlantic Broadband
When you run "Test Xbox LIVE connection" what is the exact message shown on screen? failed to connect

The connection failure is between the xbox and the router. My laptop, smartphone and blu-ray player are all connected to the router and all of those are woking fine it's just the xbox that won't connect.

Error status:

W: 0000 - 021

X: 8001 - 8405

Y: 0000 - 0000

Z: 0000-0000

ID: FFFF - FFFF

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

Just to be sure, have you tried connecting the Xbox 360 to the modem directly, with an ethernet cable? When you do so, you'll need to remove power from the modem for at least 10 seconds. And I see that you've tried many troubleshooting guides, but it would help us to know what they were. Can you list them, please?

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