Can't connect to Xbox live?

Hi. Before I start I have the new Xbox 360 slim with a 250gb hardrive and a Netgear DG834G v2 Wireless ADSL Firewall Router.

Earlier today i experienced a disconnection whilst playing online. I thought it was just an Xbox Live Update or something of that nature, and turned off my Xbox for a while. When i turned it back on I was only signed into Xbox, not Xbox live. I went to system settings and tested my connection, only to see that it went from Xbox to my network to Internet, but failed at Xbox live. I tried again later and i got back online for a bit. Now its completely dead, i get an error at Xbox 360 to My Network saying it could not connect, and a more info tab, I've tried everything including Manual IP settings and allowing my xbox 360 mac address via my router's online configuration page. Nothings worked, i've gone through the whole of the ''Cant connect to Xbox LIVE'' troubleshooting system and it told me to come to the forums. I thought I'd come here for help before I call Xbox UK customer support. Help would be much appreciated as I would like to get back online and game!

 

-FrostiesBuddy

 

Question Info


Last updated July 4, 2018 Views 6 Applies to:

What Country/State/Province do you live in? London UK

Modem brand & model number:

Router brand & model number: Netgear DG834G v2 Wireless ADSL Firewall Router.

Network Connection Type: Wireless

If Wireless, what type of encryption are you using? WPA

If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter? Built in wireless

Things you have tried:

Is UPnP Enabled? Yes

Is NAT Type Open? Not sure? Idk how to configure that

Any Error Codes you encounter:  None

What type of internet do you have? DSL I think, Im with BT

Who is your ISP(Internet Service Provider)? British Telecommunications (BT)

After you run "Test Xbox LIVE connection" and click on "More info", what is the exact message shown on screen? Make sure you're connecting to the correct wireless network. You're console is configured to connect to (My Network) Choose a different network option and More info option.

-- FrostiesBuddy

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Hey mate, have you tried power-cycling your router and modem? To do so, you'll need to unplug both for about 10 seconds.

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