Cant connect to Xbox LIVE

What Country/State/Province do you live in? Ireland

Modem brand & model number: I dont know

Router brand & model number: i dont know

Network Connection Type: Wireless

If Wireless, what type of encryption are you using? WEP

If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter? Internal Xbox 360S adapter

Things you have tried: Manually disconnecting from internet then reconnecting,restoring factory setting,manually updating

Is UPnP Enabled? Unknown

Is NAT Type Open? Yes

Any Error Codes you encounter: W: 0000 - 0021 X:0000 - F001 Y:30A8 - 4840 Z: 0000 - 0000 ID: FFFF - FFFF

What type of internet do you have? Cable/DSL/T1/3G? DSL

Who is your ISP(Internet Service Provider)?  Eircom

After you run "Test Xbox LIVE connection" and click on "More info", what is the exact message shown on screen? Your console is connected to the internet but can't contact Xbox LIVE

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

Can you look at your modem and router and determine the brand and model info for both? It would really help us help you :)

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sure

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netopia

2247nwg

hope they help

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Alright, thanks! You might try ensuring that the ports used by Xbox LIVE are open or forwarded. You can find information on how to do so here: www.netopia.com/.../2247w.html

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thanks very much :)

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Anytime! :)

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