Can't connect to Xbox Live as it says an update is required to log on, but the update is unavailable. Can't find a solution and the update still isn't available even though it's been days since I first tried to connect to Xbox Live.

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I’m trying, for the hundredth time, to connect to Xbox Live via a modem and I3G Mobile Broadband Internet Connection and every time the following pops up on the screen:

Update Failed

A system update is required to sign in to Xbox Live, but the update is currently unavailable. If the problem persists, visit www.xbox.com/support.

Then the following page pops up:

Test Failed

There’s a problem with your connection Select More Info for a description of the problem and how you can fix it.

More Info: Your console is connected to the Internet, but can’t contact Xbox Live.

Error Status Report:

W: 0000-000B

X: 0600-F001

Y: 8007-2741

ID: 0006-0000

I’ve tried all the solutions I can think of, installed a system update labeled 13146, via USB, and added this some of this info to a previous thread/post about having trouble figuring out how to connect to the internet. I decided to create a separate post about this issue as the other hasn’t received more than one response and it wasn’t very help (sorry to the poster/person trying to help). I’m also expect an email as I emailed the support team/Xbox and I’ve tried the chat feature with no luck. Hopefully someone will have an idea what to do.

 

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Last updated July 4, 2018 Views 78 Applies to:

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Now that the corrupt update has been cleared, it looks like you'll probably just need to do a manual update.  Go to www.xbox.com/update and follow the steps there for either the USB or CD.

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Can you connect your Xbox to a friends network, to get the update, then see if your setup works after you have all the updates.

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I was pondering calling as my email got a reply back saying I needed to so they could confirm my error codes, though I don't think they match the problem, but since you couldn't figure anything out by phone I don't see the point in calling. I can't help but wonder what in the world is going on. Thanks for letting me know you tried and didn't get anywhere either, plus it's nice knowing I'm not the only person with this problem.

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If you having an issue updating your console normally, visit this page (support.xbox.com/.../system-updates) for instructions and files to manually update your console. Let me know if that helps.

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i have the same exact problem, same status report, and i done everything you have, i even called xbox, i cant get an answer either

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Hey mate, every situation is a little different, so I'd say you may still want to give phone support a call. Have you tried de menace's suggestion, of trying to update through a friend's network?

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system update failed

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Ok I erased my former updates using the LB, RB, X method, thanks for that by the way, and now get the status code 335A - 0000 - 0300 - 8007 - 2741 and it of course can’t download the update.My service provider isn't the best for online play and it may be a problem with them as you say and if Microsoft can't give me any answers I'll contact them.

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i did this.  My problem persists. It says I still need  another update for xbox live

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I called xbox support and they believe it's my internet speed that's the problem.

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