Cant connect to xbox live and keeps asking for update

i cant seem to connect to xbox live because it keeps asking me to update i click yes and it tries to update but only says cant update because it cant connect to xbox live and keeps tell me to test it and this keeps going in a circle dont know what to do

 

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Last updated July 4, 2018 Views 90 Applies to:

if your on wifi try connecting with a ethernet cable, if connected by cable do you have a router? what is your NAT set to?

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my ethernet cable is connected to my xbox and router i dunno my NAT settings =S

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i know it used to be able to connect and i just got gold membership recently and have been trying to get connected to it with no luck yet i put my code in online but do i have to do anything to my xbox

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i cant get it either. ive tryed every step the support gives me. my live was working fine the other day and then i got halo wars, put it in and it says i cant connect to xbox live. i hate it and then i cant refresh my account because i cant connect.

  i can connect to the internet and my mtu is fine and so is my nat.

                please help......??

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today i called microsoft about it and they were able to help

1. download the update from a pc and put it into a usb stick thats 1gb+ and has nothing esle in it remeber to unzip and put it in though

2. put the usb into your xbox and it should detect the update and update by itself let it all run and you should be able to join xbox live after that

appartently its because some isp doesnt let your xbox update on its own

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