Cant Connect to Xbox because Payment option is expired

Yesterday i tried getting online but i was disconnected from Xbox Live. Then when i clicked connect it connected me but then a pop up came on my screen. It was saing that i have been suspended for insufficient payment plans and i had to update my account. I thought i was out of Live so i went and bought a 3 month card today. Then when i tried typing it in the card didnt work and a error screen popped up and wouldnt add the time to my account so now i don't know wht to do cause i cant connet and i dont know how to solve this problem


Question Info

Last updated July 4, 2018 Views 2 Applies to:

The reason is because since you don't have money left to pay your previous membership, they had to suspend you. It happened to me before.

So what you have to do is you gotta call Xbox Support and ask them how much you gotta pay. Then once your due's are paid, then they will allow you to be connected to Xbox Live and then you will use your new membership.

Xbox Support: (800) 4MY-XBOX or (800) 469-9269

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