Can't Connect to XBL on console error invalid membership info

ok i first tried to connect to XBL this morning well night a little while ago,, after checking my emails and getting a message saying i purchased XBL points and i have not even been near internet access for 3 days,, 

i can log into my XBL account via computer just fine and when i tried to on my console i get the message

" Your Xbox LIVE membership information isn't valid. Please use a profile that contains a valid membership or recover your profile from Xbox LIVE." 

ok first off, there is only one profile on my console i am the only one that uses it, so i know it is the right one same one i am seeing on the page here..

and secondiy,, i am wondering if account got hacked and info altered via like console ID number since it is i purchased like 6000 XBL points and i know i did not


Question Info

Last updated July 5, 2018 Views 5 Applies to:

If you believe that your account has been compromised you need to contact support to open an unauthorized access ticket so they can investigate.

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