Can't connect to network with powerline adapters

I've just moved into a new house and have a slightly different network set up. Everything seems to be working except my Xbox.

Here's my current setup:

  • Third Floor
    • Cable modem connected to wireless router
    • Wireless router connected to Belkin powerline adapter, plugged in to the wall outlet
  • Second Floor
    • Belkin powerline adapter, plugged in to the wall, connected to DIRECTV receiver
  • First Floor
    • Belkin powerline adapter plugged in to the wall, connected to Netgear 5-port switch
    • DIRECTV receiver connected to switch
    • iMac connected to switch
    • Blu-ray player connected to switch
    • Xbox 360 connected to switch

Everything else on that Netgear switch seems to be connecting fine in fact, the computer I'm using right now is connected to that switch). Using DHCP, they are getting assigned an IP address with no problem. My Xbox, however keeps saying that an IP address could not be assigned. I've been through the steps on Xbox's support page. I've reset the network settings back to default, I've tried manually assigning an IP address, nothing seems to work. My Xbox will connect to the network fine wirelessly.

I've double checked that my Time Capsule is set to allow DHCP and NAT. The only mention of my Xbox in the router logs is this:

Jun 18 17:44:36 Severity:5 Associated with station 7c:ed:8d:4b:1f:8f
Jun 18 17:44:37 Severity:5 Rotated TKIP group key.
Jun 18 17:44:37 Severity:5 Installed unicast CCMP key for supplicant 7c:ed:8d:4b:1f:8f
Jun 18 17:44:46 Severity:5 Disassociated with station 7c:ed:8d:4b:1f:8f

I see that over and over again

The changes in my network set up from my old house to my new one are the addition of powerline adapters and the addition of a switch. In my old house, the cable modem connected to the wireless router and then my Xbox and Blu-ray player connected directly to the router.

Anyone have any ideas?

Here are my responses to the standard questions:

What Country/State/Province do you live in? Hagerstown MD USA
Modem brand & model number: SURFboard Model:SB5101N
Router brand & model number: Apple 1TB Time Capsule Model:A1254
Network Connection Type: Wired
If Wireless, what type of encryption are you using?
Things you have tried: Assigning static IP, checked router settings
Is UPnP Enabled? Unknown
Is NAT Type Open? Unknown
Any Error Codes you encounter:
W: 0000 - 000B
X: 4000 - 1001
Y: 0000 - 0000
Z: 0000 - 0000
ID: 0001 - 0002

What type of internet do you have? Cable
Who is your ISP(Internet Service Provider)? Antietam Cable
When you run "Test Xbox LIVE connection" what is the exact message shown on screen? "Can't obtain an IP address from your router or modem."

 

Question Info


Last updated July 4, 2018 Views 39 Applies to:

Spncrgr, a few questions,

1, Is all the firmware up to date?

2, will the xbox to live if it is plugged directly into the power adaptor?

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I've seen issues with Belkin powerlines and Xbox before. If you are on the latest version of firmware for the Belkins and it still doesn't work even after resetting your Xbox network settings to factory defaults I would return the Belkins and get a better brand of Powerline.

In my experience Belkin and Xbox do not get on very well at all, whether its Routers or Powerline adapters, you better off investing in a different brand

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