cant connect to network or xbox live..... PLEASE HELP

What Country/State/Province do you live in? new zealand

Modem brand & model number: dynalink 

Router brand & model number: ????

If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter? macbook

Things you have tried: restarting modem, xbox ,reset xbox everything

Is UPnP Enabled? Yes/no/Unknown unknowen

Do you have a NAT error? If so, what is your NAT?no

Any Error Codes you encounter: xbox cannot connect to xboxlive or internet

Who is your ISP(Internet Service Provider)? telstra clear

After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)

W:000 - 00B

X:0000 - F001

Y:0000 - 0000

Z:0000 - 0000

ID: FFFF - FFFF

L:8015 - 190E

Q:8007 - 0435

T:wired

A:192.168.1.4/255.255.255.0

G:192.168.1.1

C:192.168.1.1/0.0.0.0

iv always been wired to my routor and wireless in one modem. iv just tried going wirelessly through my mac computer but still the same problem..... it just randomly cut out while i was in the middle of playing mw3 online. have i been hacked is my xbox broken or is it a problem at the xbox live end..

please help resolve this issue. i cant afford to buy a new xbox 360

 

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Last updated July 4, 2018 Views 3 Applies to:

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Sorry to hear about that can you give this link a go support.xbox.com/.../cant-connect-to-xbox-live-wizard If that does not work try downloading your acc. Thanks BF Guy :)

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Greetings, Va11ek! Thank you for creating a new thread! My apologies that you're having connection issues. We'll get to the bottom of this. Have you tried a direct connection from your console to your modem via an ethernet cable? Can you give that a shot and let me know if you are able to connect?
 

Just to reassure you, this sounds like a networking issue that we should be able to work through after trying some troubleshooting steps. Let's focus on that for now. :)

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yes my xbox is always wired to the console but i thought id make it wireless through my laptop to see if i could get net and see if it needed and update. THANK YOU THAT BF GUY but still not much help. im currently out of internet at home now and iv sent the xbox away to get fixed as the disc draw decided to play up and wont stay and just pop out whenever it feels the need. my xbox is an xbox pro 2007 so just after the arcade model with the 20g hdd

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Thanks for the update, Va11ek. Let us know if you need help once you get the Xbox back!

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i have just recived my xbox back and iv tried plugging it into the network again and still the same result. has someone hacked it and taken away my networking privlages. have i been banned or has my xbox been banned

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I can understand your concern, but this seems like more of a case where we need to troubleshoot a network issue. Let's focus on that. Now that you have your console back, I want to re-confirm the specifics of your current setup.
 

To get started, can you please re-run a network connection test and post your results here in this thread? When you say you tried plugging it in again, do you mean that you are attempting to use a wired connection between your console and your modem?
 

Thanks for the clarification! Standing by for your response.

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hi yes my cosol is alway wired to the modem as it has no wirless adapter to use wireless. they are as follows.

W:000 - 00B

X:0000 - F001

Y:0000 - 0000

Z:0000 - 0000

ID: FFFF - FFFF

L:8015 - 190E

Q:8007 - 0435

T:wired

A:192.168.1.4/255.255.255.0

G:192.168.1.1

C:192.168.1.1/0.0.0.0

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If this is a LIVE problem please describe what is happening (support.xbox.com/.../errors)

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We are sorry that you're having that problem, please check out this thread to find a solution: support.xbox.com/.../cant-connect-to-xbox-live-wizard

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i have tried both of these and still nothing

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