Can't connect to my network

I have had a hard wired network connection forever then all of the sudden my xbox can't connect to xbox live. i have run all the trouble shooting tips and rebooted my router, and did the static ip address and still nothing. i even connected right to my cable modem and still nothing. any ideas?

 

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Last updated July 4, 2018 Views 2 Applies to:

Really this should be in section 02 - Connecting to xbox live, when did this problem start?

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If you can't get a connection while you are connected with a hardline I recommend you call your ISP (internet service provider) since it sounds like its a problem with your internet network and not your Xbox.

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When you connected directly to your modem, did you unplug the power cord for at least 10 seconds to reset the modem?

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i have the same problem, internet works fine on my laptop, but my xbox wont even detect my network, i have a wired network, when i go to the test your connection on xbox, it wont even read that its connected, its not the cable, ive tried 3 already that work, its worked before, all of a sudden after a bad lightning storm that took out the power for an hour it stopped connecting, everything else works fine, i can play offline, ive already used the black tie protection and this xbox is refurbished, i dont think i can exchange it as far as i know, anybody have any ideas before i go buy another one?

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If this issue is occurring after a power storm, it sounds like the ethernet port on your console has been damaged. Have you tried another cable? If another cable is not detected, it's likely the console will need to be repaired.

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same thing is happening to me:(

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