Cant connect to live

Ive tried everything and it still wont connect to the internet but it senses the cord , is it possible that my xbox cant connect because its old or could it have been hacked ?????

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

Hey there Berserk!  Sorry to hear about the connection problems.  Could you have a look at the "START HERE!" sticky and answer the following questions below?  Thanks! :)

What Country/State/Province do you live in? 
Modem brand & model number: 
Router brand & model number: 
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?
Things you have tried: 
Is UPnP Enabled? Yes/no/Unknown
Do you have a NAT error? If so, what is your NAT?
Any Error Codes you encounter: 
Who is your ISP(Internet Service Provider)? 
After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)
W:
X:
Y:
Z:
ID:
L:
Q:
T:
D:
S:
C:
 

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state: Ohio

modem brand verizon, model gt704-wgb

dont have a router

have wired

tried everything it said to do on xbox.com

UPnP- unknown

i think my nat is moderate

no error codes

ISP -frontier  

W:0000-0008

X:0000-F001

Y:0000-0000

Z:0000-0000

ID:0004-0000

L:8015-190E

Q:8007-0435

T:Wired

D:not there

S:not there

C:not there

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Hello BerserkGrunts! What is the exact error message you see when you run the connection test? That will help us better understand the test results you gave us. Thank you! :)

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Sorry for asking but how do you find the exact error message.Thanks.

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Hey Grunts! When you run the connection test, it may pop up an error when it's finished. Do you see one of these, and if so, what does it say? Also, where does the connection test fail along the line (between the console and network, network and internet, or internet and Xbox LIVE)? Thanks for the added information!

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It says theres a problem with my connection, fails between network and internet.Thanks.

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 [quote user="BerserkGrunts"]

It says theres a problem with my connection, fails between network and internet.Thanks.

[/quote]Hey there BerserkGrunts!  Have you followed these trouble shooting steps already?  If not, could you follow those steps and see if that helps any?  Thanks! :)

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yeah I've tried but none of them work

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Hey BerserkGrunts! It looks like you have a gateway device, would you be able to restore it to the factory defaults? And make sure you have the latest firmware update!  This online manual should help you out, specifically section 8 (onlinehelp.verizon.net/.../ActiontecGT704WGUser.pdf). Let us know your results!

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YESSSSSS THANK YOU SO MUCH EVERYONE THAT HELPED ME NOW IT WORKS AGAIN :)

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