cant connect to live even after passing the connection test will not open my profile what can i do plz help

ive done the test requested and found it said i had xbox live connected then i go back to my sign i page only to find it say cant retrieve my profile wot is going on ppl 

 

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Last updated July 4, 2018 Views 1 Applies to:

I think this will help, many people have been having issues with Xbox Live disconnecting at various points during game play. forums.xbox.com/.../33443.aspx

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Please try recovering your Gamertag on your console, to see if that resolves your issue.

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