cant connect help please now

hi all i just went on my xbox account online and hooked up to get xbox live & paid for it but didnt realise it was on an old gamertag i havent used for a few years the last time i went on this account was to register a repair, now trying to sign in using current gamertag and when i enter email, password it says this email is registered to another gamertag. how can i resolve this? many thanks in advance for any help offered..............


Question Info

Last updated July 4, 2018 Views 2 Applies to:

Here's some information on managing your Live ID via the web. If that doesn't resolve your issue, you'll want to call phone support for further assistance at 800-4MY-XBOX.

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