Can't change privacy settings/use other features

Hi, I recently re-opened an old gamertag after I bought an xbox and changed it from a teen account to an adult account. It worked but I am now unable to use some features such as changing privacy settings because it asks for parental email which is no longer in use and the password is forgotten and it doesn't let you change which email you want to use to confirm changes.

The xbox knows the correct windows live id but this cannot be used as the parental email must be used to change parental settings and is blacked out and unable to change.

 

Question Info


Last updated July 5, 2018 Views 9 Applies to:

Change the email address on the account to an active Window Live ID Link

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No, it already knows the WLID.

The problem is that it keeps asking for an old email's password which was the parental one when I am trying to use features Zune etc and even privacy settings. I can't even use my mic for online gaming because of this problem!

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You can remove a child by either promoting it (over 17) from the child account's Account Management, or by removing the parent/child relationship entirely from the parent account.

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