cant change email

Hello guys

I cant seem to change the email associated to my xbox profile as it states the password is incorrect which is not the case as i can use this password elsewhere without problems.

Its also a problem as i cant cancel the auto renewal on my account??

Any help would be appreciated

Thanks

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

Hi Venial,

Sorry to hear about the password troubles.

Have you set up Two-Factor Authentication by chance?  If so, it may be asking for your app password, as opposed to your MSA password. 

If not, let's go ahead and reset your Microsoft account password. Here's how.  

Let us know how that goes, or if you have anymore questions.  

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