cant change brothers xbox email address and its not a windows LIVE address

ima try this again

 

my bro wants to change his xbox email to his windows live but cant as its from something called fsma.c.net and weve lost the password

 

is there anyway to change it? or have xbox live reset the email so he can finally use his live address?

 

hope i get an answer this time

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

You have to go to account.live.com

Choose "forgot password" on the sign in page

ON the next page, it will ask you what problem you are having signing in

Chose "I forgot my password" then a link will pop up right below that says "reset your password"

on the next page, put the fsma.c.net email for  the windows live ID (I know you say it is not a WLID, but trust me, you have to put it)

you will also have to enter the wacky characters you see on this page

Then you will have reset options like "security question", "alt email", or "customer support"

If you can't do security question or alternate email, then please choose customer support

Xbox  Support cannot reset the WLID for you, sorry :-(

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If you are having issues logging in to your account, or don't remember the information, call up phone support in your region. support.xbox.com/.../contact-us.aspx

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