Cant change any of my BIO infomation

Hi everyone who reads this.

First off please read the WHOLE thread before suggesting things to me and please do not sugggest the things ive already tried. I cant seem to change any part of my BIO infomation on Xbox.com.  So what happens is i change the info i want in the fields and i click "Save" and i get :


Uh oh... that shouldn't have happened.

It appears you've found a glitch in the system.

date: 1/11/2013 8:35:03 PM
code: 211B34CEC621A68
s: KWkVUQPSBfnux2Vlh2dhTw==
id: 3a0edac0-1c29-4157-919c-38d1256efb21
req: unknown



This has been going on for the last 2 months and i waited to see weather it would blow over or go away but it didnt. I HAVE TRIED different computers as well as different Internet providers and browsers and clearing cookies with no success. I can however still change it on my Xbox console but i hate changing it there as its not very organized . (I think this is an account issue on Microsoft's end.) Help? Thanks! ~Sage to Rage

 

Question Info


Last updated July 5, 2018 Views 5 Applies to:

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

Also,

My privacy settings are not blocked at all in anyway except for my friends list

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Sorry this is annoying  me so *bump*

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

From my ambassadorial reading experience, anytime that "Uh oh" page comes up, it seems a call to support may be in order, as usually there's something going on that can only be fixed/adjusted from support's end of things.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

1800-4my-xbox for phone support issues

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Thanks guys for the phone support suggestions but I don't think they can do anything. Keep in mind I can still change my bio on my Xbox console perfectly fine. As I said above I just don't want to because here it's easier. And I get the uh oh that shouldn't use happened error.

And being an ambassador and "knowing my stuff" I've tried just about everything I could think of to possibly resolve this.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hey there Sage! Just to make sure, are you on a Family Plan or a Child Account? Also, it might be helpful to get the exact URLs of the pages you are on leading up to the error message. Finally, are there any other portions of the website that give you trouble like this? Let us know, thanks!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi there Mister Gwyther.

1.Im not on a family plan nor an I on a child account. If I were wouldn't it affect the ability for me to change my bio information everywhere console, Xbox.com, ect.? Cause as I said I can Change my bio info  on my console. Just not here on Xbox.com (which Is where I would like to edit my bio)

2. I am on my iPod device posting this and I can't seem to get the bio to save so ill get the URL tomorrow afternoon.

3. I am not having any other errors anywhere on Xbox.com. Just the edit my profile section.

Thanks again!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hey Sage! This is a unique issue, so if you could get us those URLs that would be great! We'll see if we can get to the bottom of it. :)

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi Miss Kleo

Heres the URL that the error page is on:

live.xbox.com/.../GamerProfile

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Heres screenshots

This is Firefox. Its fully up to date.

Heres Internet Explorer Also funny up to date:

Remeber, cookies are cleared. Ive tried different computers and devices and even on my Ipod's Browser it does this.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.