can't cancel xbox live?

 

bacially i went to account management and somewhere on there it said i could remove my card(not sure if that means cancel membership) but it told me i had a outstanding balance? but when i checked my membership had renewed so how does that work? can someone help also i dont think i can phone to cancel because i forgott my secret answer :/ is there anyway i could cancel it by email with my xbox serial even though it's broke or something?

 

thanks

 

a ****(stephen)

 

Question Info


Last updated September 7, 2018 Views 35 Applies to:

When you purchase a gold membership through the xbox it turns on auto renewal. You can check your account at billing.microsoft.com to verify it. You would have to call support in order to turn auto renewal off. If the card is attached to an active gold membership, then it cannot be removed.

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You need to answer the other validation questions like last 4 digits of the creditcard or debit if you don't have a secret question it's simple update your windows live id to have one if you have access to the account you can update the windows live Id which is a good idea if you ever forget the password

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Billing issues cannot be dealt with over email only by phone

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well since it's my mom's card i suppose she'd have to give the last 4 digits but its 12:32am here so too late to phone i'll have to wait till in the morning.

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