Cant cancel auto-renewal

Am I right in saying you can't cancel auto-renewal of memberships online and it has to be done over the phone?

It's a bit of a pain if that's how it is...

 

Question Info


Last updated July 5, 2018 Views 2 Applies to:

Yes that is correct the only way to cancel auto renewal is to talk to an Xbox Phone Support Agent.

Justin C.
Microsoft Office Specialist

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@op not really you do it every single day

90% of services require subscriber verification via phone to change or add services online self services are new and only feature certain things

 

this includes cellphone cable hydro etc etc

customer service has been around since the invention of the phone even before then

whisper customer service ain't new

 

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