Can't add paypal

A few months ago I was gifted  a 1 month live subscription online by a friend who used his credit card for this transaction. This one month quickly became a few more (thanks to auto renewal) and when the card was expired I was charged with 2 more months of unwanted live.

The problem is that I don't have a credit card myself and the credit card that was used for that subscription (and where the costs are charged to) isn't at my disposal. However, I do have acces to a paypal account that I could use to transfer the costs to, but whenever I try this option the site either says I have to add a credit card or it gives me this error:

We cannot complete your request now, please try again later.
If you get this message more than once, report it as recurring problem.
Message: 40101

i would greatly aprreciate any help with this issue as I would really like to resume my Live membership. Thanks in advance.

Question Info

Last updated July 5, 2018 Views 0 Applies to:

Try calling support and talking to billing. Since you have a balance owed they may be able to help sort out the issue.

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